Crisis Safety Policy

Our Commitment to Safety

We take the safety of our users seriously. While awfx.ai is a wellness and reflection tool — not a crisis service — we recognize that people who journal about their mental health may sometimes be in distress. Here is what we do to prioritize your safety:

What We Do

• Crisis resources are always accessible — in the header, footer, sidebar, and settings of our app, and on every public page. No login required.
• Clear disclaimers — we state clearly that we are not a therapy or crisis service.
• AI safety guardrails — our AI Companion is instructed to surface crisis resources when it detects language that may indicate distress.
• Community moderation — Community Circles are moderated to prevent self-harm encouragement.
• No gatekeeping — crisis resources are never behind a paywall, login screen, or any barrier.

What We Do NOT Do

• We do not monitor your journal entries for signs of crisis
• We do not provide crisis intervention or emergency response
• We do not contact emergency services on your behalf
• We do not have trained crisis counselors on staff
• We do not guarantee the AI will correctly identify crisis situations

If You See Someone in Crisis

If you encounter content in Community Circles that suggests someone may be in danger:

• Encourage them to call 988 or text HOME to 741741
• Report the content using the in-app reporting feature
• Do not attempt to provide clinical advice
• If you believe someone is in immediate danger, call 911

International Resources

Contact

Safety concerns: safety@awfx.ai